Cancellation policy

Right to cancel for private end users

The customer obtains the right to cancel the contract within fourteen days without giving any reason for it.

The cancellation deadline will expire after fourteen days, starting from the day of receiving the goods in property of the customer or another third party which is named by the customer, but which is not the delivery company.

To exercise the right of cancellation, the customer must inform KAPUALOVE (Stephanie Neid-Schlichenmaier & Daniel Schlichenmaier GbR, KAPUALOVE, Fellbacher Str. 66, 71394 Kernen i.R., Germany) of the decision to cancel the contract by a clear statement (e.g. a postal letter, a telefax to +49 7151 209429 or an email to The customer may use the displayed cancellation form, but it is not mandatory. To meet the cancellation deadline it is necessary that the customer sends her/his statement before expiration of the cancellation deadline.

Consequences of cancellation

If the customer cancels the contract, KAPUALOVE will refund all payments received from the customer, including delivery costs (except extra costs by choosing a type of delivery different to the standard delivery offered by KAPUALOVE) immediately and not later than fourteen days after the day KAPUALOVE is informed about the cancellation of the contract. KAPUALOVE uses the same method of payment for the refund which was used for the initial transaction, unless agreed otherwise. The customer will not be charged any fee as a result of the cancellation and the refund. KAPUALOVE is entitled to withhold the refund until the goods are back in property or the customer supplies evidence of having sent back the goods, whichever is earlier.

The customer shall send back or hand over the goods without delay and not later than fourteen days from the day KAPUALOVE was informed of the cancellation. The customer meets the deadline if she/he sends back the goods before the period of fourteen days has expired. The customer bears the delivery costs in case of returning the goods. KAPUALOVE recommends a delivery method including insurance and tracking to free the customer of demands by KAPUALOVE for loss or damage of the goods.