1) Information about the collection of personal data and contact details of the person responsible
1.1 We are pleased that you visit our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data is all data that allows to personally identify you.

1.2 Responsible for this website according to the General Data Protection Regulation (DSGVO) is Stephanie Neid-Schlichenmaier & Daniel Schlichenmaier GbR, Fellbacher Str. 66, 71394 Kernen, Germany, Tel.: +49 7151 209430, E-Mail: datenschutz@kapualove.com. The person responsible for the processing of personal data is the natural or legal person who, alone or together with others, decides on the purposes and means of processing personal data.

1.3 For reasons of security and to protect the transmission of personal data and other confidential content (for example, orders or inquiries to the person responsible), this website uses an SSL- or TLS-encryption. You can recognize an encrypted connection by the string “https: //” and the lock icon in your browser line.

2) Data collection when visiting our website
In the case of merely informative use of our website, thus if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called “server log files”). When you visit our website, we collect the following information that is technically necessary for us to display the website:

– Our visited website
– Date and time at the time of access
– Amount of data sent in bytes
– Source / reference from which you came to the site
– Browser used
– Operating system used
– Used IP-adress (possibly in anonymous form)

The processing is carried out in accordance with art. 6 para. 1 lit. f DSGVO based on our legitimate interest in improving the stability and functionality of our website. A transfer or other use of the data does not take place. However, we reserve the right to retrospectively check the server logfiles should concrete evidence point to unlawful use.

3) Cookies
In order to make visiting our website attractive and to enable the use of certain functions, we use cookies, i.e. small text files that are stored on your end device. Some of these cookies are automatically deleted after closing the browser (so-called “session cookies”), some of these cookies remain on your end device for a longer period of time and enable page settings to be saved (so-called “persistent cookies”). In the latter case, you can find the storage period in the overview of the cookie settings in your web browser.

If personal data is also processed by individual cookies used by us, the processing takes place in accordance with art. 6 para. 1 lit. b DSGVO either for the execution of the contract, in accordance with art. 6 para. 1 lit. a DSGVO in the event that consent has been given or in accordance with art. 6 para. 1 lit. f DSGVO to protect our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the website visit. You can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. Please note that if cookies are not accepted, the functionality of our website may be restricted.

4) Contact
4.1 Freshdesk

We use the e-mail ticket system of Freshworks, Inc., 2950 S. Delaware Street, Suite 201, San Mateo, California 94403, USA (“Freshdesk”) to process customer inquiries. If users of our website send contact requests by email, these are stored and organized in the ticket system to enable chronological processing and to improve the service experience. Users can always see the current status of the processing of their request via the individually assigned ticket number. Solely for the organization of the inquiries and their processing, personal data as provided in the inquiry, but in any case surname, first name and e-mail address are collected, transmitted to Freshdesk, stored there and read out. The legal basis for the processing of this data is our legitimate interest in the efficient design of our customer service, in answering your request as quickly as possible and in optimizing our range of services in accordance with art. 6 para. 1 lit. f DSGVO. We have entered into an order processing agreement (“Data Processing Addendum”, available at https://www.freshworks.com/data-processing-addendum/) with Freshdesk, with which we oblige Freshdesk to protect the data of our customers and not to sell them pass on to third parties. For the transmission of data outside the European Economic Area, Freshdesk relies on the so-called standard data protection clauses of the European Commission, which are intended to ensure compliance with the European data protection level. Your data will be deleted once your request has been processed. This is the case if it can be inferred from the circumstances that the facts in question have been finally clarified and provided that there are no legal storage obligations to the contrary. For more information on Freshdesk’s data protection, visit https://www.freshworks.com/de/datenschutz/

4.2 When contacting us (e.g. via contact form or email), personal data will be processed – exclusively for the purpose of processing and answering your request and only to the extent required for this. The legal basis for the processing of this data is our legitimate interest in answering your request in accordance with art. 6 para. 1 lit. f DSGVO. If your contact is aimed at a contract, the additional legal basis for processing is art. 6 para. 1 lit. b DSGVO. Your data will be deleted if it can be inferred from the circumstances that the facts in question have been finally clarified and provided that there are no legal storage obligations to the contrary.

5) Data processing when opening a customer account and for contract execution
According to art. 6 para. 1 lit. b DSGVO, personal data will continue to be collected and processed if you provide it to us for the purpose of concluding a contract or opening a customer account. The data collected is shown in the respective input forms. A deletion of your customer account is possible at any time and can by a message to the before mentioned address of the responsible person. We store and use the data you have provided for the execution of the contract. After completion of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial retention periods and deleted after expiration of these periods, unless you have expressly consented to further use of your data or a legally permitted further use of data by our side.

6) Data processing for order processing
6.1 Insofar as necessary for the execution of the contract for delivery and payment purposes, the personal data collected by us will be passed on to the commissioned transport company and the commissioned credit institution in accordance with art. 6 para 1 lit. b DSGVO.

If we owe you updates for goods with digital elements or for digital products on the basis of a corresponding contract, we will process the contact details you provided when placing the order (name, address, email address) in order to provide you with information within the scope of our statutory information obligations pursuant to art. 6 para. 1 lit. c DSGVO personally using a suitable means of communication (e.g. by post or email) about upcoming updates in the legally stipulated period. Your contact details will be used strictly for the purpose of notifications about updates we owe and will only be processed by us for this purpose to the extent necessary for the respective information. In order to process your order, we also work together with the following service provider(s) who support us in whole or in part in the execution of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

6.2 Disclosure of personal data to shipping service providers
– DHL
If the goods are delivered by the transport service provider DHL (DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn), we will provide your e-mail address in accordance with art. 6 para. 1 lit. a DSGVO before delivery of the goods for the purpose of agreeing a delivery date or delivery notification to DHL, if you have given your explicit consent in the ordering process. Otherwise, for the purpose of service in accordance with art. 6 para. 1 lit. b DSGVO only the name of the recipient and the delivery address to DHL. Passing on is only to the extent necessary for the delivery of goods. In this case, a prior agreement of the delivery date with DHL or the delivery announcement is not possible.
The consent can be withdrawn at any time with effect for the future against the person named above or against the transport service provider DHL.

– DPD
If the delivery of the goods by the transport service DPD (DPD Germany GmbH, Wailandtstraße 1, 63741 Aschaffenburg), we give your e-mail address and your telephone number before delivery of the goods in accordance with art. 6 para. 1 lit. a DSGVO for the purpose of coordinating a delivery date or delivery notice to DPD, if you have given your explicit consent in the ordering process. Otherwise, for the purpose of service in accordance with art. 6 para. 1 lit. b DSGVO we only give the name of the recipient and the delivery address to DPD. Passing on is only to the extent necessary for the delivery of goods. In this case, it is not possible to agree on the delivery date with DPD or the delivery announcement in advance.
The consent can be withdrawn at any time with effect for the future against the person named above or against the transport service DPD.

6.3 Use of payment service providers
– SOFORT

If you select the “SOFORT” payment method, payment will be processed by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter “SOFORT”), to whom we will send the information you provided during the ordering process along with the information about your order in accordance with art. 6 para. 1 lit. b DSGVO. Sofort GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). Your data is passed on exclusively for the purpose of processing payments with the payment service provider SOFORT and only insofar as it is necessary for this. You can find more information about SOFORT’s data protection provisions at the following Internet address: https://www.klarna.com/sofort/datenschutz

-PayPal
For payment via PayPal, credit card via PayPal, direct debit via PayPal or – if offered – “purchase on account” or “installment payment” via PayPal, we will transfer your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”), further. The disclosure is made in accordance with art. 6 para. 1 lit. b DSGVO and only insofar as this is necessary for the payment process.

PayPal reserves itself for the payment methods credit card via PayPal, direct debit via PayPal or – if offered – “purchase on account” or “installment” via PayPal the execution of a credit check. If necessary, your payment data will be processed in accordance with art. 6 para. 1 lit. f DSGVO on the basis of legitimate interest of PayPal in the determination of their solvency to credit bureaus. The result of the credit check on the statistical probability of default is used by PayPal for the purpose of deciding on the provision of the respective payment method. The credit information can contain probability values ​​(so-called score values). Insofar as score values ​​are included in the results of the credit rating, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of score values ​​includes, but is not limited to, address data. For further data protection information, among other things to the used credit reference agencies, please refer to the privacy policy of PayPal: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may continue to be entitled to process your personal data, if this is necessary for the contractual payment.

7) Tools and Miscellaneous

7.1 – Lexoffice

We use the cloud-based accounting software “Lexoffice” from Haufe-Lexware GmbH & Co. KG, Munzinger Straße 9, 79111 Freiburg to do the accounting. Lexoffice processes incoming and outgoing invoices and, if necessary, our company’s bank transactions in order to automatically record invoices, match them to transactions and create financial accounting from them in a semi-automated process. If personal data is also processed here, the processing is carried out in accordance with art. 6 para. 1 lit. f DSGVO on the basis of our legitimate interest in the efficient organization and documentation of our business transactions. You can find more information about Lexoffice, the automated processing of data and the data protection regulations at https://www.lexoffice.de/datenschutz/

7.2 Cookie Consent Tool

This website uses a so-called “cookie consent tool” to obtain effective user consent for cookies that require consent and cookie-based applications. The “Cookie-Consent-Tool” is displayed to users when the page is accessed in the form of an interactive user interface, on which consent can be given for certain cookies and/or cookie-based applications by ticking the box. By using the tool, all cookies/services that require consent are only loaded if the respective user gives their consent by ticking the box. This ensures that such cookies are only set on the respective end device of the user if consent has been given. The tool sets technically necessary cookies to save your cookie preferences. Personal user data is generally not processed here. If, in individual cases, personal data (such as the IP address) is processed for the purpose of storing, assigning or logging cookie settings, this is carried out in accordance with art. 6 para. 1 lit. f DSGVO on the basis of our legitimate interest in a legally compliant, user-specific and user-friendly consent management for cookies and therefore a legally compliant design of our website. Another legal basis for processing is art. 6 para. 1 lit. c DSGVO. As the person responsible, we are subject to the legal obligation to make the use of technically unnecessary cookies dependent on the respective user consent. Further information on the operator and the setting options of the cookie content tool can be found directly in the corresponding user interface on our website.

8) Rights of the person concerned
8.1 The applicable data protection law grants you the following data subject rights (rights to information and intervention rights) vis-à-vis the person responsible with regard to the processing of your personal data, whereby reference is made to the legal basis given for the respective exercise requirements:

– Right to information in accordance with art. 15 DSGVO;

– Right to rectification in accordance with art. 16 DSGVO;

– Right to deletion in accordance with art. 17 DSGVO;

– Right to restriction of processing in accordance with art. 18 DSGVO;

– Right to information in accordance with art. 19 DSGVO;

– Right to data portability in accordance with art. 20 DSGVO;

– Right to revoke consent given in accordance with art. 7 para. 3 DSGVO;

– Right to lodge a complaint in accordance with art. 77 DSGVO.

8.2 OPPOSITION RIGHT
IF, IN THE CONTEXT OF INTEREST ACCOUNTABILITY, WE PROCESS YOUR PERSONAL DATA BASED ON OUR PRESENT AUTHENTIC INTERESTS, YOU HAVE THE RIGHT OF REASONING, FOR REASONS OBTAINED FROM ITS SPECIAL SITUATION, TO CONTRADICT WITH THIS PROCESS, AND CONTRIBUTE TO THE FUTURE.
IF YOU MAKE USE OF YOUR OPPOSITION RIGHT, WE FINISH THE PROCESSING OF THE AFFECTED DATA. FURTHER PROCESSING REMAINS SUBJECT TO DIFFERENCES WHEN WE MAY PROVIDE IMPERATIVE REASONABLE REASONS FOR PROCESSING THAT EXCEED YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FUNDAMENTAL FREEDOMS, OR IF THE PROCESSING SERVES THE ASSERTION, EXERCISE OR DEFENSE OF LEGAL PROCEEDINGS.
IF YOUR PERSONAL DATA IS PROCESSED BY US TO OPERATE DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT AGAINST THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING. YOU CAN EXERCISE THE OPPOSITION AS DESCRIBED ABOVE.
IF YOU MAKE USE OF YOUR RIGHT TO OBJECT, WE FINISH THE PROCESSING OF THE DATA CONCERNED FOR DIRECT ADVERTISING.

9) Duration of storage of personal data
The duration of the storage of personal data is based on the respective legal basis, the processing purpose and – if relevant – additionally based on the respective statutory retention period (e.g. commercial and tax retention periods).

When processing personal data on the basis of express consent in accordance with art. 6 para. 1 lit. a DSGVO, this data is stored until the person concerned revokes his or her consent.

If there are statutory retention periods for data that are processed in the context of legal or similar obligations on the basis of art. 6 para. 1 lit. b these data are routinely deleted after the retention periods have expired, provided they are no longer required to fulfill or initiate a contract and / or we have no legitimate interest in further storage.

When processing personal data on the basis of art. 6 para. 1 lit. f DSGVO this data will be stored until the person concerned exercises his right of objection according to art. 21 para. 1 DSGVO, unless we can prove compelling legitimate reasons for the processing that outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.

When processing personal data for the purpose of direct advertising on the basis of art. 6 para. 1 lit DSGVO this data will be stored until the person concerned exercises his right of objection according to art. 21 para. 2 DSGVO.

Unless otherwise stated in the other information in this declaration about specific processing situations, stored personal data will otherwise be deleted when they are no longer necessary for the purposes for which they were collected or otherwise processed.

Privacy Policy in the version of 31st May 2022