Cancellation policy

Withdrawal instruction & withdrawal form

Customers are entitled to a right of withdrawal according to the following conditions, whereby the customer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:

A. Right of withdrawal

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Stephanie Neid-Schlichenmaier & Daniel Schlichenmaier GbR, Fellbacher Str. 66, 71394 Kernen, Germany, Tel.: +49 7151 209430, E-Mail: sales@kapualove.com) by means of a clear statement (eg a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the withdrawal period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the withdrawal

If you withdraw from this agreement, we have to refund all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer) immediately and at the latest within fourteen days from the date on which the notification of your withdrawal of this contract has reached us. For this refund, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; in no case you will be charged with refund fees. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the withdrawal of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

Exclusion or premature termination of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of the customer.

The right of withdrawal does not apply to customers who, at the time of the conclusion of the contract, do not belong to any Member State of the European Union and whose sole domicile and delivery address are outside the European Union at the time of the conclusion of the contract.

B. Withdrawal form

If you want to revoke the contract, please fill out this form and send it back.

To

Stephanie Neid-Schlichenmaier & Daniel Schlichenmaier GbR
Fellbacher Str. 66
71394 Kernen
Germany

Email: sales@kapualove.com

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of the customer(s)
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Address of the customer(s)
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Signature of the customer(s) (only when notified on paper)
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Date
(*) Delete as appropriate